Booking Conditions

By making a reservation at Cerdeira, you agree to the following conditions and rules:

Security deposit

A credit card deposit of €50 will be charged during check-in on all reservations, which will be returned provided:

  • Garbage and recycling have been collected and placed in the respective bins;

  • There is no damage to the house;

  • The dishes are washed;

  • The keys are returned.

If you come to an artistic residence, we charge an additional €50 deposit.

Check-in and check-out

Check-in can be done from 15:00-21:00, and check-out must be before 11:00.

Failure to comply with the check-out time reserves us the right to charge € 30 for a late check-out. If the guest does not empty the house within the limit of late check-out (14:00), an additional night will be charged at the current rate on the website.

During check-in, the presentation and registration of all guests is mandatory. You will also be asked for a credit card (regardless of the payment method of the reservation) to guarantee extra consumption at the property or possible losses caused during the stay.

Guests must pay all outstanding charges upon departure. Otherwise, payment will be charged to the credit card provided.

Cancellation policy for Accommodation

In case of cancellation, it will be returned 100% of the reservation amount for cancellations made up to 15 days before the check-in date;

Changing the booking date is only possible with prior approval and not less than ten days before check-in. When approved, this change has an additional cost of € 30.

No date changes or returns are made for cancellations made less than ten days in advance and on special dates such as Christmas, New Year, Cerdeira Events, Carnival, Easter, and other Holidays.

Cancellation policy for Workshops and Courses

You may withdraw within 14 days of registration, paying the correspondent transfer fees.  Following the EU consumer protection legislation, payments are not refunded past 14 days of registration. The payment will be fully reimbursed if the training cannot be held because of insufficient students.

Suppose the training is canceled by Cerdeira - Home For Creativity for reasons of significant force such as a pandemic, civil disorder, a natural catastrophe, medical or family issues of the teacher, and others beyond our control. In that case, Cerdeira will offer a voucher for a different workshop of your choice. The voucher is valid for two years.

Pets

We accept dogs at CASA DA ESCADA, CASA DO FORNO, CASA DA JANELA, CASA DO SOL, CASA DO VALE, and CASA DAS ESTÓRIAS. We only accept cats at CASA DA ESCADA, CASA DO FORNO, and CASA DA JANELA. We may accept other pets upon request. Don't forget to let us know when booking - we charge a fee of € 20 per stay, per pet.

House rules

Cerdeira reserves the right to refuse entry and accommodation to a guest if, on arrival, management reasonably considers that the guest is under the influence of alcohol or drugs, has brought a pet to a home that does not allow it, or is behaving in a threatening, abusive or unacceptable manner. The hotel reserves the right to require a guest to leave if it is causing a disturbance, annoying other guests or hotel staff, or behaving unacceptably. In these cases, Cerdeira reserves the right to charge the total amount of the reservation.

We are a small hotel, so we ask you to respect the other guests and the neighbors of our village. Please don't make a noise after 10 pm. If at any time, you are asked more than once to keep noise levels low, Cerdeira employees have the right to ask that you leave Cerdeira without any refund for contracted services and accommodation.

Guests must comply with all rules and procedures in force at the Hotel, including, but not limited to, health and safety procedures.

Smoking is strictly prohibited in all houses and common areas. Any violation of this rule will automatically result in a fine of at least € 300 charged to the card provided for the reservation.

Responsibilities:

Guests must report any loss or damage to the property immediately upon discovery and be available to assist with any reports made by Cerdeira to the police.

Guests should not enter areas of the village that are privately owned (houses and land). Cerdeira is not responsible for any personal injury, loss, or damage to property a guest suffers in these areas. Cerdeira is not responsible for loss or damage to property caused by a guest's misconduct or negligence or when the guest remains under Cerdeira's sole responsibility. Cerdeira is not responsible for any personal injury, loss, or property damage in its facilities. Cerdeira will not be responsible for any failure or delay in the performance of any of the obligations of this contract if the failure or delay was due to any cause beyond its reasonable control, including (without limitation) war or threat of war, civil or political action, disturbance, natural disaster, fire, epidemic, bad weather, terrorist activity (threatened or real), military activity, government or regulatory action, industrial dispute, power failure, internet, water or machinery failure, or interruption of external activities, service or utility providers, and all similar events beyond the hotel's control.

We appreciate your understanding,

The Cerdeira team